Customer feedback is an essential element
in helping businesses grow and improve. One such initiative is the TellCulvers
survey, an online feedback platform that Culver's—a popular American
fast-casual restaurant chain—uses to gather insights from its customers. If you
recently visited a Culver’s location and would like to share your dining
experience, you can do so by visiting tellculvers.com/survey. But before
you begin the survey, it’s important to know what information you’ll need to
provide. This article will guide you through everything required to
successfully start and complete the TellCulvers survey.
Understanding the TellCulvers Survey
The TellCulvers survey is a customer
satisfaction survey designed to gather honest opinions from patrons regarding
their recent visits. Culver’s uses this data to evaluate service quality, food
consistency, staff behavior, cleanliness, and overall customer experience. In
return for your time, you typically receive a validation code that can be
redeemed for a discount or a free item on your next visit.
The survey is conducted online at
tellculvers.com/survey, making it convenient and accessible for customers to
complete at their leisure.
Benefits of Participating in the TellCulvers Survey
Before we dive into the specific
information you need to provide, it’s worth understanding the advantages of
participating in the survey. These include:
Helping Culver’s improve services and food
quality
Sharing your experience for potential
improvements
Receiving rewards such as a discount or
free item
Providing constructive feedback to be heard
as a customer
Your input genuinely matters, and Culver’s
often takes customer suggestions seriously to improve overall satisfaction.
Essential Information Required to Start the Survey
To start the TellCulvers survey, there are
a few specific details you’ll need to have on hand. These can be found on your
Culver’s purchase receipt. Without this receipt, you won’t be able to access
the survey. Here's a breakdown of the key information you’ll need:
1. Survey Code or Receipt Details
Most recent Culver’s receipts include a
survey code printed near the bottom. This code is the primary entry key into
the survey.
However, if your receipt does not include a
survey code, don’t worry. You can still participate by entering alternative
details manually. These typically include:
TRN (Transaction) Number
Date of Visit
Time of Visit
Store Number
All of this information is printed on your
receipt and is used to verify that you made a legitimate purchase recently.
Where to Find These on Your Receipt
Store
Number: Located near the top or center of the
receipt.
TRN
Number: Also referred to as the transaction number,
found near the middle or bottom.
Date
and Time: Usually placed near the TRN or payment
summary.
Make sure your receipt is not older than 3
days, as the survey link typically expires within that timeframe.
Step-by-Step Guide to Starting the Survey
Let’s walk through how to start the
TellCulvers survey once you have all the required information:
Step 1: Visit the Official Survey Site
Open your web browser and navigate to
tellculvers.com/survey. This is the only official website for the Culver’s
survey.
Step 2: Choose Your Preferred Language
You’ll be prompted to select a
language—English or Spanish—in which you want to complete the survey. Make your
selection to proceed.
Step 3: Enter Receipt Information
You will now be asked to enter the
following:
Survey Code (if available)
OR
Store Number
TRN Number
Date of Visit
Time of Visit
Make sure the information is entered
exactly as it appears on the receipt to avoid any issues.
Step 4: Begin the Survey
Once your information is verified, you’ll
be taken to the main survey page where questions begin. These questions
generally pertain to:
Food quality and freshness
Cleanliness of the restaurant
Staff behavior and friendliness
Speed and accuracy of service
Overall satisfaction
Be honest in your responses, whether
positive or critical—your feedback is valuable.
Step 5: Receive Your Validation Code
Upon completing the survey, you’ll be given
a validation code. Write this code on your original receipt. Bring this receipt
with you on your next visit to redeem the reward (usually a free scoop of
frozen custard or a discount).
Troubleshooting Common Issues
Sometimes, participants face issues
starting the survey. Here’s how to handle some of the common ones:
? Invalid Survey Code
Double-check that you entered the survey
code correctly.
If the code is smudged or unclear, use the
alternate method by inputting the date, time, TRN, and store number.
? Expired Receipt
Receipts are only valid for a limited
period (typically 3 days).
If it’s past the expiration date, you’ll
need to wait until your next visit to get a new receipt.
? Site Not Loading
Make sure your internet connection is
stable.
Try clearing your browser cache or using a
different browser.
Ensure you are visiting the correct site:
tellculvers.com/survey
Tips for a Successful Survey Experience
To ensure you complete the survey without
any hiccups, consider the following tips:
Keep
Your Receipt Safe: Don’t throw it away until you’ve
completed the survey and redeemed your reward.
Answer
Honestly: Your feedback helps shape future
experiences at Culver’s.
Do
It Promptly: Complete the survey within a few days
of your visit for the best chance of receiving the reward.
Use
a Secure Device: Perform the survey on a private,
secure internet connection for safety.
Write
Down the Validation Code Clearly: Make sure it’s
legible when you bring it back to redeem.
FAQs About the TellCulvers Survey
Can I take the survey more than once?
Yes, but only once per receipt. Each
purchase provides one unique opportunity to take the survey.
What reward do I get for completing the survey?
Rewards may vary by location, but typically
include a free scoop of frozen custard or a discount on your next purchase. The
reward details are printed on your receipt.
Is there a purchase required to participate?
Yes, you need a recent Culver’s receipt,
which means a purchase is required.
Can I use the same receipt multiple times?
No. Each receipt can only be used once.
Attempting to reuse it will result in a validation error.
Why Culver’s Values Your Feedback
Culver’s is known for its ButterBurgers,
fresh frozen custard, and warm, welcoming service. But to maintain those high
standards, it relies on customer feedback to:
Improve kitchen operations
Enhance customer service training
Adjust menu items and prices
Remodel store layouts
Launch loyalty programs or special offers
By participating in the TellCulvers survey,
you’re directly influencing how Culver’s operates and evolves over time.
Conclusion
Participating in the TellCulvers survey is
a simple yet impactful way to share your dining experience and receive a reward
in return. All you need is a recent receipt with either a survey code or
detailed transaction information such as store number, TRN number, date, and
time of visit. With this information in hand, head over to tellculvers.com/survey, follow the
prompts, and make your voice heard.
Your feedback not only helps Culver’s grow
but also enhances the dining experience for yourself and other customers in the
future. So, don’t miss your chance—check your receipt, take the survey, and
enjoy your reward on your next visit.
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